Shipping Policy

Shipping Policy for The City Computers

Effective Date: 1st October 2024

At The City Computers, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle shipping, delivery timelines, and related processes.

1. Shipping Coverage

We deliver to all locations across India. Delivery availability is subject to the serviceability of courier partners in your area.

2. Shipping Charges

  • Standard Shipping: Free for orders above ₹[Insert Amount].
  • Orders Below Threshold: A nominal shipping fee of ₹[Insert Amount] will apply.
  • Express Delivery (if available): Additional charges based on location and weight. Charges will be displayed during checkout.

3. Order Processing

  • Orders are processed within [Insert Timeframe, e.g., 1-2 business days] after payment confirmation.
  • Processing times may vary during holidays, sales, or unforeseen circumstances.

4. Estimated Delivery Timelines

  • Metro Cities: [Insert Timeframe, e.g., 3-5 business days].
  • Non-Metro Areas: [Insert Timeframe, e.g., 5-7 business days].
  • Remote Locations: Delivery may take up to [Insert Timeframe, e.g., 10 business days] based on accessibility.

5. Tracking Your Order

Once your order is shipped, a tracking ID and courier details will be provided via email or SMS. You can track your order using the provided link.

6. Delivery Attempts

Our courier partners will make up to [Insert Number] delivery attempts. If the delivery fails, the product will be returned to our warehouse. You can contact our support team to arrange a re-delivery, subject to additional shipping costs.

7. Damaged or Lost Shipments

  • If your order arrives damaged or is lost in transit, notify us within [Insert Timeframe, e.g., 48 hours] of delivery with clear pictures or videos of the package.
  • We will arrange for a replacement or initiate a refund after verifying the issue.

8. International Shipping

Currently, we do not offer international shipping.

9. Additional Notes

  • Ensure your shipping address is accurate and complete to avoid delays or failed deliveries.
  • Delivery timelines are estimates and may vary due to factors beyond our control, such as weather, strikes, or courier issues.

For questions or assistance with shipping, please contact:

Thank you for choosing The City Computers. We look forward to serving you!